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  Featured Articles

Ticket Shortcut Keys

There are a few shortcut keys you can use when replying to a ticket: R — When viewing a ticket, tap the "R" key to bring up the reply window to start ...

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Pushover Notifications

Follow this quick guide to activate Pushover notifications: Go to https://pushover.net/ and click Login or Signup in the upper right.If you have an account, sign ...

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Common Questions

When using the code block, I cannot get it back to normal text mode. When you're done adding code to the code block, you can tap the down arrow to leave code ...

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  Public Ticket Activity

Ömer Public ticket and warez issue   Updated 6 days ago   2   Bug Report Most recent comment from Justin Scheetz: We will be adding new features to prevent this soon, including letting your customers register and sign in with their Envato accounts to prevent access from other parties. Philipp Generate a customer ticket   Updated 2 weeks ago   5   General Questions Most recent comment from Fortunato: Please create this option its very useful to create a ticket for a clients in the admin Joseph Custom Domain ETA   Updated 2 weeks ago   3   General Questions Most recent comment from Joseph: I really hope that you can release this feature as soon as possible. This is what our company needs right now :( Thanks Nishant Thakur Features Request   Updated 3 weeks ago   2   General Questions Most recent comment from Justin Scheetz: The footer bar idea sounds like a good one. If you click on the customer's name, it will display all products they've submitted tickets for, but unfortunately it won't list everything ... Matthew Alexander Ticket Notifications   Updated 3 weeks ago   2   General Questions Most recent comment from Justin Scheetz: Yep, they sure do! Bulut Öztürk Social Media & Auto Answer   Updated June 3, 2016   3   General Questions Most recent comment from Bulut Öztürk: Thank you. Roberto Importing existing forum   Updated June 2, 2016   2   General Questions Most recent comment from Justin Scheetz: Right now we don't have an import feature unfortunately. Although if you can send over a sample of what you would need to import I could take a look at the data and see if I could match it up ... Francois Email notification with history in email   Updated May 31, 2016   2   General Questions Most recent comment from Justin Scheetz: All of the history is available on Ticksy itself. We do not save email history, sorry about that! SingleStroke Customer Notes in the Customers table   Updated May 26, 2016   2   General Questions Most recent comment from Justin Scheetz: Having the notes in the table itself is probably not possible (too much text for the space), but exporting the notes with the CSV is DEFINITELY a fantastic idea! I'll get it on the list of to ... gavias Email notifications   Updated May 25, 2016   2   General Questions Most recent comment from Justin Scheetz: Gmail was having some temporary issues yesterday, things seem to be back up and running now though. Cole update offer   Updated May 13, 2016   3   General Questions Most recent comment from Cole: Thank you so much Justin for good news. I'll be waiting for the update! All the best to ticksy team! Joao Ticket site down   Updated May 11, 2016   3   Bug Report Most recent comment from Justin Scheetz: Sorry about that! Carla My VC is not working   Updated April 30, 2016   2   General Questions Most recent comment from Justin Scheetz: You submitted this ticket to the Ticksy (https://ticksy.com) support desk, which is the app that powers all of the other support desks. You will need to submit this ticket to the ... danny span tag   Updated April 29, 2016   3   General Questions Most recent comment from Justin Scheetz: It seems the editor (Redactor) doesn't have an option to keep raw span tags. I will keep trying to get this working in the near future however. Vassilis Mastorostergios Is there any possibility the WYSIWYG editor will ever function correctly?   Updated April 19, 2016   4   Bug Report Most recent comment from Justin Scheetz: For some reason paste does not work inline, but if I create new lines it works. I'm not experiencing this issue at all. Can you test Redactor's demo to see if this issue exists ...
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