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Ticket Shortcut Keys

There are a few shortcut keys you can use when replying to a ticket: R — When viewing a ticket, tap the "R" key to bring up the reply window to start ...

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Pushover Notifications

Follow this quick guide to activate Pushover notifications:Go to https://pushover.net/ and click Login or Signup in the upper right.If you have an account, sign in. ...

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Common Questions

When using the code block, I cannot get it back to normal text mode. When you're done adding code to the code block, you can tap the down arrow to leave code ...

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  Public Ticket Activity

Carla My VC is not working   Updated 4 days ago   2   General Questions Most recent comment from Justin Scheetz:You submitted this ticket to the Ticksy (https://ticksy.com) support desk, which is the app that powers all of the other support desks. You will need to submit this ticket to the developer's support ... danny span tag   Updated 5 days ago   3   General Questions Most recent comment from Justin Scheetz:It seems the editor (Redactor) doesn't have an option to keep raw span tags. I will keep trying to get this working in the near future however. Vassilis Mastorostergios Is there any possibility the WYSIWYG editor will ever function correctly?   Updated 2 weeks ago   4   Bug Report Most recent comment from Justin Scheetz:For some reason paste does not work inline, but if I create new lines it works.I'm not experiencing this issue at all. Can you test Redactor's demo to see if this issue exists ... Tan CRM ​integration   Updated 2 weeks ago   2   General Questions Most recent comment from Justin Scheetz:Not at this time no. Olark integration is simply to place the Olark chat dialog on your Ticksy support desk. Yang Cna't attach a zip file   Updated 3 weeks ago   2   Bug Report Most recent comment from Justin Scheetz:Sorry about that, should be working now! Roman Sumbol removed from text   Updated 3 weeks ago   3   Bug Report Most recent comment from Justin Scheetz:Sorry Roman. We keep running into conflicting issues. On one hand, people were seeing backslashes on older tickets that were not meant to be there. On the other, you needed backslashes. I've made a ... Diego Imbriani Number of tickets   Updated March 29, 2016   3   General Questions Most recent comment from Diego Imbriani:Oh great, that would be really useful, thanks! Topic Themes Mojo Marketplace integration   Updated March 18, 2016   2   General Questions Most recent comment from Justin Scheetz:It's definitely an integration. When tickets are submitted we check against Envato's API for verification. We can use this to do the same thing with ... Tom Support Expired Tickets Getting Through?   Updated March 5, 2016   10   Bug Report Most recent comment from Justin Scheetz:I am, but Envato has given us this wonderful new API that doesn't require API keys and usernames. And it doesn't work. Lovely aint it? Thibaud Réant Pre-sale question   Updated March 3, 2016   2   General Questions Most recent comment from Justin Scheetz:Each subdomain is a Support Desk. You would have something like "companyname.ticksy.com" and then you could add a category for each website you want to support. Unlimited categories and users. danny duplicate categories   Updated March 2, 2016   4   General Questions Most recent comment from Justin Scheetz:Wow, really? That's sweet man, nice gig! Does Home Depot need a support desk? :DI'll star this ticket to remind myself to shoot you a message for beta testing it. Thanks for volunteering! Marco Polo 4 days left   Updated February 26, 2016   2   Bug Report Most recent comment from Justin Scheetz:The Envato API went down again today. Purchase codes will come back as invalid until it comes back up again. Unfortunately it's totally out of our control and very frustrating! Javier Private helpdesk   Updated February 25, 2016   3   General Questions Most recent comment from Justin Scheetz:Right now no, anyone can register and submit a ticket. Sorry about that! Marco Polo PHP files attachments   Updated February 19, 2016   9   Bug Report Most recent comment from Ha:Nice work. Roman Pushing the R button is not opening the Reply Form   Updated February 3, 2016   2   Bug Report Most recent comment from Justin Scheetz:Sorry about that, it should be working again!
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