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  Featured Articles

Envato Support Changes

A lot of Ticksy users have been asking about the upcoming Envato Support changes and how that will affect Ticksy’s support system.Well, we’re happy to announce ...

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Shortcut Keys

There are a few shortcut keys you can use when replying to a ticket:R — When viewing a ticket, tap the "R" key to bring up the reply window to start replying.N ...

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Pushover Notifications

Follow this quick guide to activate Pushover notifications:Go to https://pushover.net/ and click Login or Signup in the upper right.If you have an account, sign in. ...

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  Public Ticket Activity

Roman Pushing the R button is not opening the Reply Form   Updated 4 days ago   2   Bug Report Most recent comment from Justin Scheetz:Sorry about that, it should be working again! Kerem Kandirali Reply shortcut key no longer works   Updated 4 days ago   3   Bug Report Most recent comment from Justin Scheetz:Sorry about that, should be working again! Dmitry A button to take visitors back to main site   Updated 6 days ago   2   General Questions Most recent comment from Justin Scheetz:We do have plans to allow custom links in the header. But for now you COULD do it with some Custom Javascript (from your Settings panel). Something like this should ... Dmitry Monthly reports about agent's performance   Updated 1 week ago   2   General Questions Most recent comment from Justin Scheetz:We have been collecting data since January 1st, so once we have at least a month we will be building a Statistics page to display your data by day, week, month and eventually year. :) Lder Vat on invoices   Updated January 13, 2016   6   General Questions Most recent comment from Justin Scheetz:Okay, here's the new invoice (attached). Roman The requested content cannot be loaded. Please try again later.   Updated January 13, 2016   2   Bug Report Most recent comment from Justin Scheetz:Sorry, there was an issue yesterday with file attachments. I can't go back and fix the issues with the broken ones but all new attachments should work again. I'll attach something here to be sure. Ivaylo Search not working by username   Updated January 8, 2016   6   Bug Report Most recent comment from Justin Scheetz:You too Ivaylo! Laura images not loading on blog posts   Updated January 6, 2016   2   Bug Report Most recent comment from Justin Scheetz:You submitted this ticket to the Ticksy (https://ticksy.com) support desk, which is the app that powers all of the other support desks. You will need to submit this ticket to the developer's support ... Lder Push alert   Updated December 28, 2015   6   General Questions Most recent comment from Justin Scheetz:Strange, I'm getting the notifications still after a few days of testing. No issues at all yet. Maybe try copying and pasting the codes in there again re-saving your settings to see if things work ... Valeriu Export account   Updated December 23, 2015   2   General Questions Most recent comment from Justin Scheetz:I really don't have a way to export everything at this time. You CAN however export your customers via the Customers page. There's an Export to CSV link at the top right. fabien Bodega Wordpress theme speed   Updated December 21, 2015   2   Bug Report Most recent comment from Justin Scheetz:You submitted this ticket to the Ticksy (https://ticksy.com) support desk, which is the app that powers all of the other support desks. You will need to submit this ticket to the developer's support ... Tayyab Ticksy Not Responding   Updated December 14, 2015   2   Bug Report Most recent comment from Justin Scheetz:Should be back in business now, sorry about that! rolo laria Custom Fields   Updated December 14, 2015   3   General Questions Most recent comment from Justin Scheetz:Not yet, but we do plan on adding custom field options soon. :) rolo laria Search Bar missing   Updated December 14, 2015   2   General Questions Most recent comment from Justin Scheetz:That's a great point. I'll see what I can do to get a search bar added to the Articles page.Thanks! Pasquale Issue with Payments   Updated December 14, 2015   1   General Questions Most recent comment from Pasquale:Hi,Just a suggestion: every month I have to call my bank to authorise the payment of your service. They explained that payments to you are locked by default because they don't consider your circuit ...
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