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  Public Ticket #1125026
Message disappears after submit
Closed

Comments

  •  5
    Roman started the conversation

    Hi,

    I've wrote a big answer to the ticket and after submit nothings is happens - it simply disappears! This is happed for 2 times, please fix because this is really annoying and also take an extra time for writing the message again!

  •  6
    Dragos replied

    Same here too.... we're having the same issue... and the same issue is here on ticksy... I posted a private ticket and now it's gone....

  •  254
    Justin replied

    Should be fixed now guys, so sorry about that...

    – Justin Scheetz


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  • Olga replied

    Hey everyone,

    This issue remains. There are a few tickets we were replying yesterday and the day before and our replies are not visible in those tickets. But having one customer replying to one of them we assumed they are delivered and are seen on customers behalf. But I'm not sure about the last. Please, elaborate on this providing some specifics on what was happening and what is the fix. Thanks! 

    Looking forward to stuff reply!

  •  254
    Justin replied

    More than likely those customers got the email notifications, but the comments themselves were not attached to the ticket. The issue has been fixed but the issues that came out of it might still be present. So sorry about this!

    – Justin Scheetz


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  •  1
    Vick replied

    There are a few tickets we were replying yesterday and the day before and our replies are not visible in those tickets. I am facing this case. I replies to some tickets. But it doesn't show. No notifications email, nothing.

  •  254
    Justin replied

    Are you still experiencing this? Can you describe exactly what happens. You post a new comment and it simply doesn't display? Can you provide the ticket # that contains the comment?

    – Justin Scheetz


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