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  Public Ticket #870112
Purchase Code not valid
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  • Tayyab started the conversation

    Hi there

    We are facing very serious problem our verified purchase cannot submit a ticket at ticksy it says purchase code not valid 


    Regards

    Tayyab

  • [deleted] replied

    Sorry about that!

    Head over to your System Settings page and go to the Envato section. You should see a button to "Reconnect Account". Click that to reconnect your Ticksy account to Envato. There are some major changes coming that requires a reconnect like this (announcement coming soon), but it shouldn't happen again!

    Let me know if you have any questions, and again my apologies for the mess.

  • Tayyab replied

    Thanks for the help it works now 

    I have a question:

    Is it possible that we can change our current ticksy name from https://designinvento.ticksy.com/ to classiads.ticksy.com ?

    And is it possible that we can use single profile of envato which has 6 products in two different ticksy account like we want to use 3 products in designinvento.ticksy.com and 3 products in classiads.ticksy.com

    Please guide asap.


    Cheers Mate

  • [deleted] replied

    Yes, you can setup two Ticksy accounts that use the same Envato account. You can then pick and choose which products to add from the Categories page on your Ticksy account.

    Make sense?

  • Tayyab replied

    Thanks for your help

    But can i change the current designinvento.ticksy.com to classiads.ticksy.com ?

    if yes then i will purchase another ticksy account and it will be designinvento.ticksy.com.


  • [deleted] replied

    Yes, I can do that for you. Give me the OK and I'll do it. :)