Unfortunately this is a security risk for all Ticksy systems. If someone accidentally makes a private ticket public and it has login credentials, we would be responsible for that. At the moment, you can ONLY make public tickets private. Sorry about that!
I would recommend creating an Article for repeat questions and then just pointing your customers to that article. You can also feature articles on your Ticksy homepage. ;)
Hey Victor, just wanted to shoot you a message to let you know that your Ticksy system's connection to Envato is not working. You had a URL in your API Key field that looked like this:
https://victorthemes.ticksy.com/?ref=envato
I removed that and turned of verifications for now (your customers could not submit tickets). You will need to go to the settings and add your API credentials again.
Hi,
Due to low level of support questions i\'ve set a private ticket only available in my support center!
But now seems lots of support tickets already opened. And some of repeated questions getting day by day in a private ticket.
So, i want to make a some of private tickets to public tickets. That\'s not have any sensitive contents and login details.
Instead, just a simple questions with our correct answers! :)
Unfortunately this is a security risk for all Ticksy systems. If someone accidentally makes a private ticket public and it has login credentials, we would be responsible for that. At the moment, you can ONLY make public tickets private. Sorry about that!
I would recommend creating an Article for repeat questions and then just pointing your customers to that article. You can also feature articles on your Ticksy homepage. ;)
Ok, that\'s great! :)
Thanks for the response!
No problem, let me know if you need anything else!
Nothing! :)
Close this ticket! :)
Hey Victor, just wanted to shoot you a message to let you know that your Ticksy system's connection to Envato is not working. You had a URL in your API Key field that looked like this:
I removed that and turned of verifications for now (your customers could not submit tickets). You will need to go to the settings and add your API credentials again.
https://victorthemes.ticksy.com/settings/#envato_integration