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  Public Ticket #576071
How can i make private ticket to public?
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  • Victor started the conversation

    Hi,

    Due to low level of support questions i\'ve set a private ticket only available in my support center!

    But now seems lots of support tickets already opened. And some of repeated questions getting day by day in a private ticket.

    So, i want to make a some of private tickets to public tickets. That\'s not have any sensitive contents and login details.

    Instead, just a simple questions with our correct answers! :)

  • [deleted] replied

    Unfortunately this is a security risk for all Ticksy systems. If someone accidentally makes a private ticket public and it has login credentials, we would be responsible for that. At the moment, you can ONLY make public tickets private. Sorry about that!

    I would recommend creating an Article for repeat questions and then just pointing your customers to that article. You can also feature articles on your Ticksy homepage. ;)

  • Victor replied

    Ok, that\'s great! :)

    Thanks for the response!

  • [deleted] replied

    No problem, let me know if you need anything else!

  • Victor replied

    Nothing! :)

    Close this ticket! :)

  • [deleted] replied

    Hey Victor, just wanted to shoot you a message to let you know that your Ticksy system's connection to Envato is not working. You had a URL in your API Key field that looked like this:

    https://victorthemes.ticksy.com/?ref=envato

    I removed that and turned of verifications for now (your customers could not submit tickets). You will need to go to the settings and add your API credentials again.

    https://victorthemes.ticksy.com/settings/#envato_integration