Okay
  Public Ticket #1239552
Ticksy is unstable again!
Closed

Comments

  •  4
    Marco started the conversation

    Ticksy has been unstable for another week! I couldn't submit a ticket to you for 15 minutes!

    And in 2 days you will charge us again (like you did a month ago).

    Man, what's going on?!

    Ivan.

  •  1
    Chip replied

    Same here. I constantly get 502 Error. I can't properly answer the tickets.

    If you don't solve this, I will find another service. It's impossible like these, for the last months your service turned into shit.

  •  4
    Narek replied

    Jason, this is totally unacceptable.

    We are paying for 5 agents and your approach to customers and to Ticksy community is unfair and unrespectful.

    You promised that issues that we experienced last month will not happen again. 2nd day we can't work in ticksy.

    You don't inform the community about updates, we can't control and manage our accounts, and our customers, not satisfied with your service, however, they blamed us.

    We are very disappointed and will start looking for a new platform for support!

    You have to do something!

  •  2
    Vadim replied

    Hi! Same situation, If you don't solve the problem till the morning we'll find for another service. 

  • [deleted] replied

    It's been one hell of a week to say the least. I'm a one-man show here with Ticksy, so when it goes down or gets slow, trust me it's ALL I'm working on at that time. My wife and kids have been very patient this week for sure! I appreciate all of you sticking with it through this as well.

    I just pushed out a major upgrade of the database server, so we'll see how that holds up. And again, my apologies for the downtime...

  •  2
    Vadim replied

    Can't attach file more than 4mb.

    413 Request Entity Too Large


  • [deleted] replied

    Is this on a comment attachment or somewhere else in the system?

  •  2
    Vadim replied

         

  •  4
    Narek replied

    We appreciate that you are doing your best, but that worth money for us. We are losing our customer's trust and we are losing our reputation!

    It's obvious that you can't handle Ticksy alone anymore if you have this kind of problem repeatedly. You need to hire someone and think about notifying users prior to maintenance works, also you need to think about option to work with some stage website and do the updates there.

  • [deleted] replied

    @Vadim: Attachments should work again.

  •  2
    Vadim replied

    It's ok now, thx.