When a support agent signs in, they see the support agent side of things. Your users will always see the other design. In fact, what you're seeing in this system is what your users would see. They will see that big red message on every page of your site.
Hello,
This system looks like a bit difficult to use. Im thinking to move to other in next time.
Our team want to show important message like a popup on site for our plan for offline in next time ( Lunar New Year )
But system only for show it when user not sign in our system.
Do you have any solution for show an message popup on our url: https://shinehelp.ticksy.com ?
Thanks
When a support agent signs in, they see the support agent side of things. Your users will always see the other design. In fact, what you're seeing in this system is what your users would see. They will see that big red message on every page of your site.
Here's the submit a ticket page, for example: http://boxy.d.pr/DZJ2